Contact Center Integrations & Deployment

Q: Do we need to replace our contact center platform?

No. Sanas Accent Translation is designed to work within your existing environment without changes to call flows or agent workflows. The desktop application brings real-time speech clarity to the agent workspace.

Q: What is the difference between desktop and SDK/API deployment?

The desktop application brings Sanas to agent workstations. SDK and API options let engineering teams integrate speech capabilities into applications and communication workflows. The Developer Platform includes a server-side SDK for Speech Enhancement, Accent Translation, and Language Translation.

Q: Can our IT team manage Sanas centrally?

Yes. The Sanas admin portal brings user and team management, licensing, reporting, and policies into one place. SSO and role-based access controls support enterprise administration across distributed teams.

Q: How is audio handled in desktop Accent Translation?

Desktop Accent Translation processes audio locally on the device without recording or storing voice data. Review the requirements of SDK, API, and other product deployments separately with Sanas, since their architecture differs from the desktop experience.

Q: Where should we start?

Start with a demo for your team. Share your contact center platform, agent environment, and the speech capabilities you want to use so you can discuss desktop deployment or an SDK/API integration with Sanas.

Your existing environment

Same platforms. Clearer conversations.

Sanas works with leading softphones, including Genesys, Five9, NICE, Avaya, and Zoom. Add Accent Translation to your existing contact center and CRM workflows without redesigning how agents work.

On the agent desktop

Bring real-time Accent Translation to the tools your agents already use. The desktop application refines pronunciation while preserving the speaker's natural voice, tone, and emotion.

Audio is processed on the device without recording or storing voice data. No changes to call flows or agent workflows.

Explore Accent Translation

Setup by platform

Connect Sanas to your softphone.

On the agent desktop, Sanas adds its own microphone. Agents select it in their softphone's audio settings, and call flows stay as they are. Each platform has a short setup guide.

Genesys Cloud CX

Choose Sanas Virtual Audio as the microphone in the Genesys Cloud CX sound preferences, and turn off automatic mic gain, echo cancellation, and noise suppression. For two-way features, such as two-way noise cancellation, Sanas Virtual Audio is also the speaker; for one-way features, such as Accent Translation, the speaker stays your headset.

Genesys setup guide

Five9, NICE, and other softphones

For any softphone, select the Sanas microphone as the input device in the application's audio settings. The general setup guide shows the steps on the Five9 desktop application.

Softphone setup guide

Avaya

In Avaya Agent, before you sign in, select Sanas Virtual Audio as the audio input, turn DirectSound on, and turn off the application's own noise suppression, auto gain control, and echo cancellation. Guides also cover Avaya one-X Agent and one-X Communicator.

Avaya setup guide

Amazon Connect

Amazon Connect runs in the browser. Select the Sanas microphone in your browser's microphone settings, then select it in Amazon Connect.

Amazon Connect setup guide

Talkdesk

In the Talkdesk desktop application, select the Sanas microphone in the conversation audio settings, and keep your headset as the speaker.

Talkdesk setup guide

Zoom

Select the Sanas microphone in Zoom's audio settings, choose the Original sound for musicians profile, and turn off signal processing by Windows audio drivers.

Zoom setup guide

Microsoft Teams

Select the Sanas microphone in the Teams device settings, and turn off automatic mic sensitivity, noise suppression, high fidelity music mode, and spatial audio.

Teams setup guide

8x8, Bria, MaX UC, and SIP

Guides cover 8x8 Work, Bria 4, MaX UC, and SIP softphones. In each, select the Sanas microphone as the microphone in the audio settings.

All setup guides

Inside your application

Use SDK and API options to bring Sanas into your applications and communication workflows.

The Developer Platform offers a server-side SDK for Speech Enhancement, Accent Translation, and Language Translation. One integration brings multiple speech capabilities to the pipeline you already run.

Explore Developer Platform

Enterprise administration

Distributed teams. Central control.

Manage Sanas across your contact center from a central admin portal.

Users and teams

Manage users, teams, and rollouts in one place, with visibility across your operation.

Access and permissions

Support enterprise governance with single sign-on and role-based access controls.

Licensing and policies

Keep licensing and team policies under centralized administration as you deploy Sanas.

Reporting and visibility

Track usage and adoption across teams to understand how Sanas is being used.

Security

Secure by Design

At Sanas, data privacy and security is our top priority. We don’t monitor, record or store any call data, and have earned numerous certifications that reflect our unwavering commitment to data security and compliance.